|Fixing the phone line
||[ Friday, 26 Aug 05 | 11:20 ]
About 10 days after I contracted with ya.com for my ADSL connection I received email notification that:
La verificación e instalación de la línea ADSL ha concluído con éxito.
("Éxito" means success.)
A couple of days later a courier delivered my wireless ADSL wireless router. I was pretty excited that I was finally going to have a connection to the Internet! When I hooked it up, The SYNC LED flashed, but didn’t stay lit. I then checked my phone line and it was dead too. Grr! Unhappy bear!
I called Atención al Cliente Ya.com ADSL, and they told me that Telefónica maintained the line. This is much like SBC in California who actually owns and maintains the network, despite who you pay the bill to. I called Telefónica and got an automatic voice mail where I had to enter:
- my fixed line number,
- nature of the problem,
- the number where I could be reached.
Being a Saturday I waited for a few days and then, having heard no response, went to Plaça Catalunya at the Telefónica office. I waited for a while, but it was full of others waiting too.
A week went by without any call back. So this past Monday I called Telefónica and actually talked to a live person. The next day I noticed that my ADSL router had synced, and everything was working OK.
About an hour later I got an automatic call and was instructed to press 1 if the problem was solved and 0 if I still had problems.
When things go wrong in Spain, I dread having to call on the phone and explain the problem in castellano. I do much better in person or writing. While I was waiting for Telefónica to respond, I was getting angrier by the day. But now things seem to be OK and I am no longer stressed.
I have been pleased with the speed of my ADSL connection. I regularly get 200 KB/s downloads. When I had my cable modem from Comcast in Richmond, there was more “variability” in the download rates.
While cleaning up my old paperwork regarding ADSL rates here in Spain, I found a comparison of various providers. The rates are certainly much more competitive than they were at the beginning of the year. As I said before, my monthly rate is 27 € and that includes:
- 24 hour 2MBps download, 320 kbps upload,
- free 3Com ADSL wireless 11g router,
- microfilters for my phones,
- free local and national dialing.
The ISP, Ya.com is part of Deutsche Telecom, which does cell phone business in the US as T-Mobile.